Draft for review. This document is a draft template and must be reviewed and completed by CarFixer and a qualified legal adviser before publication. Highlighted items require client input.
Last updated: [Effective date]
1. Introduction
This Privacy Policy explains how [Legal entity name], trading as CarFixer ("CarFixer", "we", "us" or "our"), collects, uses and protects personal information when you visit carfixer.ae, contact us, or use our services. By using this website you acknowledge this policy.
[Legal adviser to confirm which data protection laws apply, e.g. the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and update this section accordingly.]
2. Information We Collect
We may collect the following information:
- Information you give us: your name, email address, phone number, and the content of your message when you use our contact form, email or WhatsApp.
- Vehicle and service details: such as your car's make, model and year, the service you need, your location and preferred timing, and any photos you choose to send.
- Technical information: when you visit the website, standard technical data such as your IP address, browser type and pages requested may be processed by our hosting provider and the third-party services described below.
3. How We Use Your Information
We use personal information to:
- respond to your enquiries and provide quotes or pricing information;
- arrange, deliver and follow up on the services you request;
- communicate with you about your booking;
- maintain and improve our website and services; and
- comply with legal obligations.
[CLIENT TO CONFIRM: whether information is used for marketing. If so, describe how consent is obtained and how customers can opt out.]
4. Contact Form Data
When you submit our contact form, the details you enter (name, email address, phone number, subject and message) are used to respond to your enquiry. [CLIENT TO CONFIRM: name of the form-handling service or backend used to receive submissions, and where the data is stored.]
If online form delivery is unavailable, the website may offer to open your own email or WhatsApp app with your message pre-filled. In that case your message is sent through that service under its own privacy terms.
5. Cookies and Analytics
This website currently uses only essential browser storage needed for it to function. It does not currently use analytics or marketing cookies. If this changes, we will ask for your consent before setting non-essential cookies and update our Cookie Policy.
6. Third-Party Services
Our website and services rely on third-party providers, which may process limited personal or technical data:
- WhatsApp (Meta) — when you contact us via WhatsApp.
- Google Fonts and cdnjs (Cloudflare) — to load fonts and icons, which involves your browser connecting to their servers.
- Google Play — when you download our Android app.
- Website hosting provider: [Hosting provider name]
- Email provider: [Email service provider]
These providers have their own privacy policies, which we encourage you to read. The CarFixer Android app may be covered by a separate privacy policy. [CLIENT TO CONFIRM: link to the app's privacy policy if different.]
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements. [CLIENT TO CONFIRM: retention periods for enquiries and customer records.]
9. Your Rights and Requests
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding.
10. Contact Information
For questions about this Privacy Policy or your personal information, contact:
- Company: [Legal entity name], trading as CarFixer
- Trade licence no.: [Trade licence number]
- Address: [Registered business address]
- Email: contact@carfixer.ae
- WhatsApp: +971 52 272 6006
11. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.